Privacy Policy

Last updated: August 17, 2026

Overview

LetterNstone is a family-owned monument engraving company based in Cleveland, Minnesota. This privacy policy explains what personal information we collect when you visit our website or contact us, how we use it, and what we don't do with it.

The short version: We only collect what you give us. We use it to respond to your inquiry and deliver our services. We don't sell it, share it, or use it for advertising. That's it.

Information We Collect

We collect information in two ways:

Information you give us directly — when you fill out a contact or quote request form on our website, you may provide:

  • Your name
  • Phone number
  • Email address
  • A description of the service you're interested in
  • Photos of a monument or memorial stone (optional)

Information collected automatically — when you visit our website, Google Analytics automatically collects anonymous usage data, including:

  • Pages visited and time spent on each page
  • General geographic location (city or region level — not your exact address)
  • Device type and browser
  • How you arrived at our site (e.g., a Google search, a direct link)

This data is aggregated and anonymous. It cannot be used to identify you personally.

How We Use It

We use the information you provide solely to:

  • Respond to your quote request or inquiry
  • Coordinate and deliver monument engraving services
  • Follow up on your project as needed

We use the anonymous analytics data to understand how our website is used and to improve it over time.

We do not use your contact information for email marketing, newsletters, or promotional campaigns. If you contact us, we contact you back about your project — nothing else.

What We Don't Do

  • We do not sell your personal information to anyone, ever.
  • We do not share your information with third-party marketers or advertising platforms.
  • We do not store payment information — we do not process payments through our website.
  • We do not create user accounts or retain login credentials.
  • We do not send unsolicited email or text messages.

Third-Party Services

Our website uses a small number of third-party services to operate. Each has its own privacy policy:

Google Analytics — We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous usage data using cookies. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on. Google's privacy policy is available at policies.google.com/privacy.

Resend — When you submit a contact or quote form, your information is delivered to us via Resend, a transactional email service. Resend processes your form data only to deliver the email to us. It does not store or use your information for any other purpose. Resend's privacy policy is available at resend.com/legal/privacy-policy.

Netlify — Our website is hosted by Netlify. Netlify processes web requests as part of standard hosting operations. Netlify's privacy policy is available at netlify.com/privacy.

Data Retention

Quote request and contact form submissions are delivered to us by email and retained in our email inbox for as long as needed to manage your project. We don't maintain a separate database of customer information.

Anonymous analytics data is retained by Google Analytics according to Google's standard data retention settings.

Your Rights

You have the right to request access to any personal information we hold about you, and to request that it be corrected or deleted. Because we don't maintain a customer database — contact form submissions come to us as emails — fulfilling a deletion request simply means we delete the relevant email thread.

To make any such request, contact us using the information below. We'll respond within a reasonable time.

Contact Us

If you have any questions about this privacy policy or how we handle your information, please reach out:

This policy may be updated from time to time. The date at the top of this page will always reflect when it was last revised. Continued use of our website after any update constitutes acceptance of the revised policy.